Being involved in a non-fault accident is stressful. Many drivers are unsure what to do next and often rely on their insurer for guidance as they may feel they don’t have time to look for a repairer.
The problem is that the advice you receive is not always designed to give you the best repair outcome.
At Sandown Coachworks we regularly help drivers who have been involved in non fault accidents. Our experience repairing vehicles and managing claims means we see first hand what works and what causes problems.
If you have recently been involved in a non-fault accident, here is what you should know.
What To Do Immediately After a Non-Fault Accident
The steps you take at the scene can make a big difference later when dealing with insurers and repairs.
From our experience, drivers should always do the following.
Exchange insurance and contact details with the other driver.
This ensures that liability can be established quickly and avoids delays later.
Take clear photos of the accident scene and any crash damage to both vehicles.
Photographs provide evidence of what happened and can prevent disputes.
Contact a reputable repair specialist such as Sandown Coachworks.
Getting professional advice early can help you avoid common problems with insurers and accident management companies.
These simple steps protect you and help ensure your vehicle is repaired correctly.
The Mistake Many Drivers Make After a Non-Fault Accident
One of the most common issues we see is drivers contacting their insurer first and accepting everything they are told.
In many cases, the insurer will say that the vehicle must be taken to an insurance approved repairer. Some drivers are even told that their warranty may be invalidated if they choose another repairer.
This is not correct.
Under UK law and guidance supported by the Office of Fair Trading, you have the legal right to choose where your vehicle is repaired.
Unfortunately, many drivers are not aware of this and end up accepting repairs that may not meet the standards they expected.
Why Your Choice of Repairer Matters
Where your vehicle is repaired can affect the quality of the repair and your overall experience.
When drivers choose their own trusted repairer they benefit from greater transparency and control.
You know exactly where your car is being repaired.
You can check the reputation of the bodyshop before the work begins.
You receive direct updates about the progress of the repair.
When insurers manage the process through large repair networks, drivers are often left with little visibility over what is happening to their vehicle.
Case Study: Mercedes Benz Repair Completed in 10 Days
We recently had a Mercedes Benz owner visit Sandown Coachworks after a non fault accident.
The customer initially approached their insurer but was told they could not guarantee when the repairs would begin.
They came to us for a free repair estimate.
After inspecting the vehicle we provided a clear quote and confirmed that we could begin the repair work immediately.
The customer decided to leave the car with us.
Despite the extent of the damage, we completed the full repair and returned the vehicle within ten working days.
For the customer this meant:
A clear repair timeline
Regular updates
A faster return of their vehicle
Situations like this are common and show why choosing the right repairer can make a real difference.
How Sandown Coachworks Helps After a Non-Fault Accident
When drivers contact us after a non-fault accident we aim to remove as much stress as possible from the process.
We handle the claim directly with the third party insurer so our customers do not need to deal with complicated paperwork or lengthy phone calls.
Our service includes:
Direct liaison with the third party insurer
Management of the claim and documentation
A like for like replacement vehicle while your car is being repaired
Professional accident damage and paintwork repairs
This approach allows drivers to focus on getting back to normal while we manage the technical and administrative side.
Repair Guarantees You Can Trust
Quality repairs are essential after any accident.
At Sandown Coachworks our guarantee covers the formulation and application of the repair materials used during the work.
This means the paint, primer, filler and lacquer will not degrade as a result of incorrect mixing or improper application during the repair process.
Our goal is to return your vehicle in the condition you expect after professional bodywork repairs.
Your Legal Right To Choose Your Repairer
Many drivers are surprised to learn that insurers cannot force you to use a particular repairer.
UK law gives you the right to decide where your vehicle is repaired.
If you are involved in a non-fault accident you can choose a repair specialist that you trust rather than accepting the first option suggested by an insurer.
This can lead to better communication, clearer timelines and greater confidence in the repair quality.
Need Help After a Non-Fault Accident?
If you have been involved in a non-fault accident and are unsure what to do next, Sandown Coachworks can help.
We provide advice, vehicle repairs and support with the claims process so you can move forward quickly and with confidence.
Contact Sandown Coachworks today to discuss your situation or arrange a repair estimate.
Request a Free no-fault accident repair quote – let us manage the whole process for you.
Frequently Asked Questions About Non Fault Accidents
What is a non fault accident?
A non fault accident is a collision where another driver is responsible and their insurer is liable for the cost of repairs or compensation. In these cases, the at fault driver’s insurance company usually pays for the damage and other related costs.
Do I have to use my insurance company after a non fault accident?
No. You do not have to make a claim through your own insurer if the accident was not your fault. You can deal directly with the at fault driver’s insurer or use an accident repair specialist who manages the claim on your behalf.
Can I choose my own repairer after a non fault accident?
Yes. In the UK you have the legal right to choose where your vehicle is repaired. Insurers may recommend an approved repair network, but they cannot force you to use it if you prefer another repairer.
Will a non fault accident affect my no claims bonus?
If the other driver accepts liability and the costs are recovered from their insurer, your no claims bonus is usually protected. This is because the claim is recorded as non fault.
Can I get a replacement vehicle after a non fault accident?
Yes. If another driver caused the accident, you are often entitled to a replacement vehicle while your car is being repaired. Many accident management companies or repair specialists arrange a like for like hire vehicle and recover the cost from the at fault insurer.
Should I contact my insurer immediately after a non fault accident?
Most insurance policies require you to inform your insurer that an accident occurred, even if you do not intend to claim through them. This protects your policy and ensures the incident is recorded correctly.
What evidence should I collect after a non fault accident?
You should exchange contact and insurance details with the other driver and take photos of the vehicles, damage, road layout and surroundings. This evidence can help insurers determine liability and avoid disputes later.
How long do non fault accident repairs usually take?
Repair times vary depending on the extent of the damage and parts availability. Minor repairs may take a few days while more extensive bodywork can take longer. Choosing a specialist accident repair centre can sometimes speed up the process compared with waiting for an insurer’s network repair slot.
