Sandown Coachworks prides itself on excellent service and a very high quality of workmanship which is why we carry the quality stamp of British Standards striving to make sure the “Right First Time” approach is met at all times.
Unfortunately things can go wrong which is why we have a complaints procedure that deals with making a complaint as easy as possible.
At Sandown Coachworks we treat a complaint as a clear expression of dissatisfaction with our service or standard of repair which will always be dealt with within a timely manner.
We at Sandown Coachworks recognise that many concern will be raised informally and dealt with quickly, our aims are to:
An informal approach is appropriate when it can be achieved, but if concerns cannot be satisfactorily resolved informally, then the formal complaints process should be followed.
The formal complaint process is intended to ensure that all complaints and handled fairly, consistently and where possible resolved to the complainants satisfaction, we will:
All written complaints should be addressed to :
The Bodyshop Manager
Sandown Coachworks
Unit E, Rodd Estate,
Fairwater Drive
Off Govett Avenue
Shepperton
TW17 8AB
All work is carried out in accordance with our Terms & Conditions .
ESTIMATES – No Appointment Necessary
BS10125 – 125/10776 (TW17)
BS10125 – 125/10897 (GU15)
BS10125 – 125/10897 (TW13)
Monday – Friday 8.00am – 5.30pm
Saturday – Closed
Sunday – Closed
Sandown Coachworks is Cyber Essentials Certified under the governments National Cyber Security Centre Scheme as we take protection of customers data seriously.