Non-Fault Accident Repairs & Management at Sandown Coachworks
Being involved in a road traffic accident is a stressful experience, particularly when the collision was caused by someone else. At Sandown Coachworks, we provide a comprehensive non-fault accident management service designed to restore your vehicle to its pre-accident condition while protecting your financial interests and keeping you mobile.
Your Legal Rights Following a Non-Fault Accident
Under English law, if an accident is not your fault, you have a legal right to be put back into the position you were in before the crash. This means the person responsible must cover the cost of your repairs and provide a replacement vehicle while yours is off the road.
Crucially, you have the legal right to choose who repairs your car. You do not have to use the “approved” body shop suggested by your insurer. By choosing Sandown Coachworks, you ensure your vehicle is restored to the highest standards by manufacturer-trained technicians rather than a high-volume repair centre.
Why Choose Sandown Coachworks for Non-Fault Repairs?
Navigating the claims process can be complex. Our dedicated claims handling team manages the entire workflow, allowing you to bypass the typical frustrations of dealing with insurers directly.
No Excess to Pay: When we handle your non-fault claim through our specialist process, you will not have to pay your insurance excess.
Protection of Your No Claims Discount (NCD): Because the costs are recovered directly from the at-fault party’s insurer, your hard-earned NCD remains unaffected.
Genuine Parts Guarantee: Unlike some insurer-mandated repairers who may use “non-OE” (Original Equipment) or aftermarket parts to save costs, we exclusively use genuine manufacturer parts to ensure the safety and structural integrity of your vehicle.
Retail Standard Repairs: Because we operate on realistic retail rates rather than restricted insurance contracts, we can provide a level of finish that often exceeds standard insurance repairs.
Get a Non-Fault Quote Today
Please provide images of all around the car even if there is no damage, a clear image of the front and rear of the vehicle showing the registration number, the mileage, and the VIN number (located at the bottom right of your windscreen, it is 17 digits long and consists of letters and numbers).
Customer Testimonials
Real experiences from real people - featuring our expert team
Excellent
David Churcher
1 month ago
Wow my car what a picture sooooooo nice brand new what can I say world class such lovely…
Robert Baker
1 month ago
Top drawer, attention to detail and quality, with a strong custome rfocused disposition. In brief, stati….
Rebecca Smith
2 months ago
An absolute pleasure of a company to deal with. They’ve kept me up to date every step…
Angela Hancock
2 months ago
Did a fantastic job on my Toyota Yaris, lovely staff, very friendly. Very professional…….
Linda
4 months ago
We were very impressed by the professionalism and courteousness shown to us by Claudiu….
Excellent
David Churcher
1 month ago
Wow my car what a picture sooooooo nice brand new what can I say world class such lovely…
Robert Baker
1 month ago
Top drawer, attention to detail and quality, with a strong custome rfocused disposition. In brief, stati….
Rebecca Smith
2 months ago
An absolute pleasure of a company to deal with. They’ve kept me up to date every step…
Like-for-Like Vehicle Replacement
A common misconception is that a “courtesy car” provided by an insurer is a guaranteed right. In reality, these are often small, basic hatchbacks and may not be provided if your car is declared a total loss (written off).
Under your legal right to “loss of use” compensation, we can arrange a “like-for-like” hire vehicle. This means if you drive a premium saloon, a 4×4, or a high-performance sports car, you will be provided with a similar category of vehicle while yours is in our workshop.
Total Loss Support
If your vehicle is damaged beyond economical repair, our process continues to support you. We can assist in negotiating a fair market value settlement for your total loss and ensure you remain in your replacement hire vehicle for a period after the payout, giving you sufficient time to source a new car.
Comprehensive Claims Handling
Our expertise extends beyond the bodywork. We can also assist with:
Recovery of out-of-pocket expenses: Including travel costs or loss of earnings.
Injury Advice: If you or your passengers sustained injuries, we can provide guidance on the claims handling process for personal harm.
Direct Liaison: We handle all communications with the third-party insurers, so you don’t have to.
If you have been involved in an accident that wasn’t your fault, contact Sandown Coachworks before calling your insurer. Our team will provide immediate advice and begin the process of getting you back on the road without the typical insurance headaches.
Contact our specialist non-fault team today to discuss your repair.
Request a Quote
Located in our state-of-the-art facilities, Sandown Coachworks provides expert management for all non-fault accident claims. When your vehicle has been damaged by another party, do not settle for a generalist repairer or an insurer-mandated body shop. Our specialist expertise ensures your car is returned to factory standards without the stress of managing the claim yourself.
Opening Hours:
Monday – Friday: 08:00 – 17:00
Get an Estimate Today
Contact our team to discuss your non-fault claim or to book a comprehensive vehicle assessment.
Non Fault Accident Repair FAQs
Yes. You have the legal right to choose your own repairer. While your insurance company may suggest their own “approved” network, they cannot force you to use them. Choosing an independent specialist like Sandown Coachworks ensures your vehicle is repaired using genuine parts and manufacturer-approved methods rather than the budget-focused approach often found in high-volume insurance body shops.
In a non-fault accident, the costs for repairs and a replacement vehicle are recovered directly from the at-fault driver’s insurance company. When we manage the claim for you, you typically do not have to pay your insurance excess, and your No Claims Discount remains protected. This prevents you from being financially penalised for an accident that was caused by someone else.
Once it is established that the other party is at fault, the process focuses on restoring you to your pre-accident position. We handle the communication with the third-party insurer, assess the damage to your vehicle, and arrange a like-for-like hire car so you stay mobile. Our team then carries out the repairs to retail standards, ensuring your car is safe and its value is maintained, all while keeping you updated throughout the process.
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