Sandown Terms and Conditions
Sandown Coachworks (Hersham) Ltd, Sandown Coachworks Camberley Ltd & Neate Automotive Ltd T/A Sandown Coachworks Heathrow.
2. If you place an order or make a booking via the phone, internet, or in person, you warrant that you are legally capable of entering into a contract of sale, are at least 18 years old, and reside in the UK.
3. Sandown Coachworks will provide details of the cost of each car body/paint repair, car service, and any mechanical work required before the work is done. All work and costs, including additional work, must be approved by the customer before any work is carried out. Any estimate given for such work will be valid for a period of 14 days and is subject to physical inspection of the vehicle and parts prices remaining the same.
4. If the repair cannot be done within the quoted timespan due to circumstances beyond Sandown Coachworks’ control, an advisor will contact the customer and inform them accordingly – this may sometimes be due to parts not being delivered or available, or the work required may take longer to complete.
5. All work, parts, and services are subject to VAT as required by law (except MOTs).
6. Special parts, oils, or spark plugs may be required for your vehicle service/repair. These may have an additional charge, and a Sandown Coachworks advisor will inform you of the costs on the day of your service.
7. All parts used will adhere to the manufacturer’s service schedule and warranty and will be of “original equipment” (OE) standard – ensuring all warranties are validated unless otherwise agreed (verbally or in writing). Sandown Coachworks service schedules may vary; schedules are always readily available for customer inspection.
8. Once the car body repair or car service has been finished, payment will be taken straight after either by debit card, credit card, or cash. The car will then be available for collection or returned to the customer. Possession of the vehicle will NOT be passed back to the customer until he/she has paid for the cost of the works. If payment is not made, the garage is entitled to charge reasonable storage costs as listed below.
Storage charges are as follows:
- 0-6 months: £34.00 + VAT per day (outside secure CCTV storage) or £44.00 + VAT per day (inside secure CCTV).
- After 3 months in storage vehicles will be deemed as abandoned and Sandown Coachworks reserve the right to start the process of disposal of the vehicle to recover any unpaid invoices/ charges. While this takes place, the vehicle will be moved to offsite secure storage due to limited space and charged at £54.00 + VAT per day. The vehicle owner will be liable
for transport costs, administration, engineer reports, valuations etc to assist in the disposal of the vehicle. Customer will be liable for any shortfall still outstanding after this process, any additional funds over the outstanding charges will be returned to the customer.
For the avoidance of doubt Sandown Coachworks do NOT provide free storage to
customers / companies under any circumstances unless agreed in writing in advance by a
director of Sandown Coachworks. It is the customers / owners / company’s responsibility to
ensure vehicles are collected with 72 hours of when work is complete or Sandown
Coachworks requests the vehicle is removed from site (for example due to total loss,
customer not proceeding with work, insurance company moving to another garage, customer
keeping vehicle salvage, hire / lease cars left on site etc).
8a. Removal of personal belongings from a vehicle will incur a £27.00 + VAT cost. If vehicles are moved to our storage yards and we are required to attend to the vehicle for any reason, a £70.00 + VAT yard charge will apply.
9. Sandown Coachworks does not accept liability for any damage or losses suffered by the customer while the vehicle is stored at the garage or secure storage site. This includes deterioration due to exposure to the elements, flat batteries, flat tyres, air suspensions dropping, or faults developing due to lack of use.
10a. The customer is also responsible to pay for any parts which are ordered at their request (special orders), should they decide not continue with the repair.
13. Sandown Coachworks will not be responsible for any loss of valuable items left by the customer and are not connected to the vehicle or damage to such items. We advise all items are removed from the vehicle prior to coming Sandown Coachworks.
14a. Every Care will be taken whilst working on your vehicle to provide you with the highest standards of workmanship, Sandown Coachworks, will not be responsible for any extra costs incurred due to breakages, whether that is mechanical or electrical or software related when the damage caused was unavoidable due to natural wear and tear or rust to the vehicle which was present but not always visible prior to the commencement of any work. We will not accept any responsibility for pre existing damage or mechanical faults on vehicles. Mechanical faults due to wear and tear that may occur during our collection and delivery service remain the responsibility of the vehicle owner.
14b. During the repair process wheels may be removed from the customers vehicle, these will be torqued to manufacturers settings once refitted. Sandown Coachworks require that all wheels be re torqued after 1 week or in less than 50 miles whichever is sooner. If these post repair checks are not carried out by Sandown Coachworks, we cannot accept any responsibility for loose or lost wheel nuts or any damages caused as a result of loose or lost wheel nuts. This is especially important when alloy wheels have been painted or refurbished.
15. Health & Safety laws will apply where applicable when each customer’s vehicle is repaired and / or serviced.
16a. Should the customer not be happy with the decision made by the company in any dispute or the process that has been followed in reaching a decision, they have the right to appeal to an independent body, we are members of several professional bodies each one of these organisations provide (alternative dispute resolution). If they require any information or contact details, we will be only too happy to provide them, these organisations are quite clearly displayed on our website.
17. Payment for all Goods and/or Services, repairs and/or spare parts supplied is due on completion of work. The goods and/or Services, repair is completed for the purpose of these terms and conditions when notice has been given that the vehicle is ready for collection. All Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment in full from the Customer in respect of such Goods and/or Services. Cheques will NOT be accepted under any circumstances. If payment is not received for excess, VAT or total invoice within 5 days on completion of vehicle, late payment interest of 3% per week shall be applied along with administration charges at £25 per week. Payments stopped or withdrawn will be subject to interest of 3% per week and admin charges of £25 per letter issued or call made to chase until payment is made. Vehicles will not be released until payments / cleared funds have been received in full.
18. All fees and additional charges are reflected in line with current ABP UK BODY REAPIR
INDUSTRY guidelines.
FOR MORE INFORMATION ABOUT YOUR STATUTORY RIGHTS, PLEASE CONTACT THE CITIZENS’ ADVICE BUREAU. THEY CAN ALSO ASSIST YOU WITH INFORMATION REGARDING THE CONSUMER PROTECTION ACT.
These terms and conditions are subject to change and updates from time to time. Last updated December 2024