Sandown Terms and Conditions

Sandown Coachworks (Hersham) Ltd, Sandown Coachworks Camberley Ltd & Neate Automotive Ltd T/A Sandown Coachworks Heathrow.

1. A contract will be binding between SANDOWN COACHWORKS (HERSHAM) LTD, SANDOWN COACHWORKS CAMBERLEY LTD & NEATE AUTOMOTIVE LTD T/A SANDOWN COACHWORKS HEATHROW, from this point on collectively referred to as Sandown Coachworks, and the customer upon the booking of or arrival of the vehicle on-site (whichever is first) for “accident repair, estimate/assessment and/or car service” or any other repair.

2. If you place an order or make a booking via the phone, internet, or in person, you warrant that you are legally capable of entering into a contract of sale, are at least 18 years old, and reside in the UK.

3. Sandown Coachworks will provide details of the cost of each car body/paint repair, car service, and any mechanical work required before the work is done. All work and costs, including additional work, must be approved by the customer before any work is carried out. Any estimate given for such work will be valid for a period of 14 days and is subject to physical inspection of the vehicle and parts prices remaining the same.

4. If the repair cannot be done within the quoted timespan due to circumstances beyond Sandown Coachworks’ control, an advisor will contact the customer and inform them accordingly – this may sometimes be due to parts not being delivered or available, or the work required may take longer to complete.

5. All work, parts, and services are subject to VAT as required by law (except MOTs).

6. Special parts, oils, or spark plugs may be required for your vehicle service/repair. These may have an additional charge, and a Sandown Coachworks advisor will inform you of the costs on the day of your service.

7. All parts used will adhere to the manufacturer’s service schedule and warranty and will be of “original equipment” (OE) standard – ensuring all warranties are validated unless otherwise agreed (verbally or in writing). Sandown Coachworks service schedules may vary; schedules are always readily available for customer inspection.

8. Once the car body repair or car service has been finished, payment will be taken straight after either by debit card, credit card, or cash. The car will then be available for collection or returned to the customer. Possession of the vehicle will NOT be passed back to the customer until he/she has paid for the cost of the works. If payment is not made, the garage is entitled to charge reasonable storage costs as listed below.

Storage charges are as follows:

- 0-6 months: £34.00 + VAT per day (outside secure CCTV storage) or £44.00 + VAT per day (inside secure CCTV).
- After 3 months in storage vehicles will be deemed as abandoned and Sandown Coachworks reserve the right to start the process of disposal of the vehicle to recover any unpaid invoices/ charges. While this takes place, the vehicle will be moved to offsite secure storage due to limited space and charged at £54.00 + VAT per day. The vehicle owner will be liable
  for transport costs, administration, engineer reports, valuations etc to assist in the disposal of the vehicle. Customer will be liable for any shortfall still outstanding after this process, any additional funds over the outstanding charges will be returned to the customer.
  
  For the avoidance of doubt Sandown Coachworks do NOT provide free storage to
  customers / companies under any circumstances unless agreed in writing in advance by a
  director of Sandown Coachworks. It is the customers / owners / company’s responsibility to
  ensure vehicles are collected with 72 hours of when work is complete or Sandown
  Coachworks requests the vehicle is removed from site (for example due to total loss,
  customer not proceeding with work, insurance company moving to another garage, customer
  keeping vehicle salvage, hire / lease cars left on site etc).
  
  8a. Removal of personal belongings from a vehicle will incur a £27.00 + VAT cost. If vehicles are moved to our storage yards and we are required to attend to the vehicle for any reason, a £70.00 + VAT yard charge will apply.

9. Sandown Coachworks does not accept liability for any damage or losses suffered by the customer while the vehicle is stored at the garage or secure storage site. This includes deterioration due to exposure to the elements, flat batteries, flat tyres, air suspensions dropping, or faults developing due to lack of use.

10. The customer has the right to cancel his / her car body repair, car service or repair at any time, as long as any of the agreed work to date has been paid for up to the point of cancellation. If work has not been started or in relation to insurance work the customer is found to be at fault or a false / fraudulent claim the customer will be liable for recovery, estimating costs and daily storage charges. It will be the customer’s responsibility to collect these costs from their insurance company. All work carried out for customers referred by accident management companies shall be invoiced to the customer and they will remain liable for all charges if not settled by the accident management company.

10a. The customer is also responsible to pay for any parts which are ordered at their request (special orders), should they decide not continue with the repair.

11. Collection & Delivery is FREE (subject to us carrying out the repairs), within a specified radius (3 miles) any Congestion or ULEZ charges incurred by ourselves or customers while in our vehicles is payable as per cost incurred, the insurance cover on a Sandown Coachworks Courtesy Car is NOT (unless otherwise agreed in writing by Sandown Coachworks) provided by Sandown Coachworks and should normally be covered on the customers insurance policy. If insurance cover is provided by Sandown Coachworks, in the event of a claim on the insurance, the customer will be liable to pay the amount of £1000 excess (unless otherwise agreed in writing). It is the customers responsibility to ensure all drivers details are correct on courtesy car forms, misspelt names, non named drivers etc will lead to the driver being uninsured by Sandown Coachworks. Also the customer must adhere to the terms and conditions of the said policy put in place by the Sandown Coachworks. The customer will be responsible for any fuel used, parking fines, parking fine admin fees or driving offences whilst the vehicle is in their custody, should the customer decide not to go ahead with the work after a loan car has been provided Sandown Coachworks reserve the right to make an administration charge for the duration the vehicle is in the customer’s possession, vehicles are loaned to the customer for use inside the UK mainland only, any courtesy vehicle must not be removed from the UK without written consent from a Sandown Coachworks Director. Delivery times may vary due to unforeseen circumstances – Sandown Coachworks team members will always endeavour to contact you accordingly. Courtesy / Loan /Hire Vehicles returned dirty will be subject to a valeting and administration charge. Vehicles must be returned with the same amount of fuel as when collected, if returned with less fuel customers will be subject to a charge of £3.00 per litre charge for fuel short and a £25.00 admin fee.

12. Sandown Coachworks will not be responsible or liable for any unforeseeable losses; losses that were not caused by Sandown Coachworks employees, agents or representatives negligence or for any business losses. This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the goods supplied are of satisfactory quality and are fit for their purpose and that the products and services correspond with their description.

13. Sandown Coachworks will not be responsible for any loss of valuable items left by the customer and are not connected to the vehicle or damage to such items. We advise all items are removed from the vehicle prior to coming Sandown Coachworks.

14. Sandown Coachworks will not be liable for any damage or delay in the services provided that the reasons are down to “an act of God”, “industrial action such as strikes”, “government disputes” pandemic viruses or factors to be deemed out of control of Sandown Coachworks.

14a. Every Care will be taken whilst working on your vehicle to provide you with the highest standards of workmanship, Sandown Coachworks, will not be responsible for any extra costs incurred due to breakages, whether that is mechanical or electrical or software related when the damage caused was unavoidable due to natural wear and tear or rust to the vehicle which was present but not always visible prior to the commencement of any work. We will not accept any responsibility for pre existing damage or mechanical faults on vehicles. Mechanical faults due to wear and tear that may occur during our collection and delivery service remain the responsibility of the vehicle owner.

14b. During the repair process wheels may be removed from the customers vehicle, these will be torqued to manufacturers settings once refitted. Sandown Coachworks require that all wheels be re torqued after 1 week or in less than 50 miles whichever is sooner. If these post repair checks are not carried out by Sandown Coachworks, we cannot accept any responsibility for loose or lost wheel nuts or any damages caused as a result of loose or lost wheel nuts. This is especially important when alloy wheels have been painted or refurbished.

15. Health & Safety laws will apply where applicable when each customer’s vehicle is repaired and / or serviced.

16. Sandown Coachworks will endeavour to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, Sandown Coachworks will notify the customer accordingly.

16a. Should the customer not be happy with the decision made by the company in any dispute or the process that has been followed in reaching a decision, they have the right to appeal to an independent body, we are members of several professional bodies each one of these organisations provide (alternative dispute resolution). If they require any information or contact details, we will be only too happy to provide them, these organisations are quite clearly displayed on our website.

17. Payment for all Goods and/or Services, repairs and/or spare parts supplied is due on completion of work. The goods and/or Services, repair is completed for the purpose of these terms and conditions when notice has been given that the vehicle is ready for collection. All Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment in full from the Customer in respect of such Goods and/or Services. Cheques will NOT be accepted under any circumstances. If payment is not received for excess, VAT or total invoice within 5 days on completion of vehicle, late payment interest of 3% per week shall be applied along with administration charges at £25 per week. Payments stopped or withdrawn will be subject to interest of 3% per week and admin charges of £25 per letter issued or call made to chase until payment is made. Vehicles will not be released until payments / cleared funds have been received in full.

18. All fees and additional charges are reflected in line with current ABP UK BODY REAPIR
INDUSTRY guidelines.

THESE TERMS AND CONDITIONS AND THE GUARANTEE TERMS CONTAINED IN THEM DO NOT AFFECT THE STATUTORY RIGHTS OF A CONSUMER REGARDING FAULTY OR MISDESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY SANDOWN COACHWORKS IN THE SUPPLY OF GOODS OR THE UNDERTAKING OF WORK.

FOR MORE INFORMATION ABOUT YOUR STATUTORY RIGHTS, PLEASE CONTACT THE CITIZENS’ ADVICE BUREAU. THEY CAN ALSO ASSIST YOU WITH INFORMATION REGARDING THE CONSUMER PROTECTION ACT.

These terms and conditions are subject to change and updates from time to time. Last updated December 2024