Car accidents can happen in seconds—but knowing what to do next can save you time, money, and stress. Whether you’re driving through Surrey, Berkshire or London, this guide explains the essential steps to take immediately after a car accident in the UK, plus how to handle insurance and repairs with confidence.
Had a car accident in Camberley, Shepperton or Heathrow? Follow this step-by-step UK guide + get expert repairs from Sandown Coachworks.
1. Stop Safely and Check for Injuries
By law, you must stop if you’re involved in an accident. Turn on your hazard lights and ensure everyone is safe.
- Check yourself and passengers for injuries
- Call 999 if anyone is seriously hurt
- Move vehicles only if it’s safe to do so
Failing to stop is a criminal offence under UK law—so always remain at the scene.
Top Tip: Check your Dashcam. Most modern vehicles (and all new cars since 2018) have an eCall SOS button or event data recorders. Ensure you do not overwrite this footage.
2. Exchange Details (It’s a Legal Requirement)
You must exchange details with all involved parties. This includes:
- Full name and address
- Vehicle registration number
- Insurance details
If you’re unable to exchange details at the scene, you must report the accident to the police within 24 hours.
3. Gather Evidence for Your Insurance Claim
The more evidence you collect, the smoother your claim process will be.
Take photos of:
- Vehicle damage (all angles)
- Road conditions and surroundings
- Number plates of involved vehicles
Also gather:
- Witness contact details
- Dashcam footage (if available)
4. Notify Your Insurance Company Quickly
Even if the accident wasn’t your fault, you should inform your insurer as soon as possible.
Top tips:
- Stick to the facts—avoid admitting fault
- Provide photos and evidence
- Ask about approved repairers vs your right to choose
👉 Many drivers don’t realise: you can choose your own repairer, not just the insurer’s recommendation.
Specialist Expertise vs. High-Volume Shops: Unlike “production line” bodyshops that aim for high turnover, we focus on precision. Whether it’s the complex sensors of a modern ADAS system or the high-voltage requirements of an EV, our technicians are trained to restore your car to its exact factory specifications.
5. Choosing the Right Bodyshop in Camberley, Shepperton & Heathrow
Selecting a trusted repair centre is crucial to restoring your car safely and maintaining its value.
If you’re in Surrey or West London, Sandown Coachworks offers expert accident repairs across:
Why choose a specialist bodyshop like Sandown Coachworks?
- Manufacturer-approved repair standards
- Advanced paint and repair technology
- Experienced technicians for all vehicle types (including EVs)
- Insurance-approved repairs—but with customer-first flexibility
Choosing a reputable local bodyshop ensures:
✔ Your warranty remains intact
✔ Repairs meet safety standards
✔ Your vehicle retains its resale value
If you are driving an EV: Switch off the ignition immediately. If you see smoke, sparks, or hear ‘popping’ from the floorpan, move at least 50 meters away immediately. Do not attempt to jump-start or move a damaged EV yourself.
6. Common Mistakes to Avoid
After an accident, it’s easy to make decisions you regret later. Avoid:
❌ Admitting fault at the scene
❌ Forgetting to take photos
❌ Accepting quick, low-quality repairs
❌ Letting insurers pressure you into a repairer
📍Local Support You Can Trust
🚗 Need Help After an Accident?
Contact your nearest Sandown Coachworks location today for expert advice, fast estimates, and high-quality repairs
